Levi J. Wiggins
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November 15, 2023

Partnership Success: Retaining Members, Boosting Satisfaction

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The Healthrageous Effect on Retention

Medicare Advantage Plan members have many options to choose from. It's a competitive landscape, but with Healthrageous in the mix, retention rates soar. Why? Because when members feel genuinely cared for, they stick around. Our recent metrics paint a vivid picture: a whopping 89% of members, post-enrollment with Healthrageous, opted to renew. That's not just a number; that's trust, loyalty, and satisfaction rolled into one.

Our client, a plan executive, highlighted the critical role of this partnership: "It's one thing to enroll members; it's another to keep them. With Healthrageous, retention isn't just a hope; it's an expectation."

Empathy in Action: Making Members Feel Supported

Healthrageous understands the importance of making members feel cherished. It's more than just providing meals—it's about creating a support system, a community. A significant 92% of members reported feeling more supported by their health plans after interacting with our offerings. It's a testament to our commitment to not just feed the body, but nourish the soul.

Our client echoed this sentiment, stating, "The feedback has been overwhelmingly positive. Members don't just see us as a health plan anymore; they see us as partners in their health journey."

Tackling Chronic Conditions with Grace and Efficiency

For many seniors, managing chronic conditions can be a daunting task. But with the combined might of Healthrageous and Medicare Advantage Plans, this challenge becomes less intimidating. An impressive 82% of members expressed that their chronic conditions were easier to manage, thanks to our partnership.

Our client added, "It's heartening to see our members not just cope but thrive. The support they receive makes all the difference."

Nudges, Notifications, and the Subtle Art of Care

Healthrageous has mastered the art of nudging. These gentle reminders, be it about healthy eating or medication, play a pivotal role in ensuring members stay on top of their health. The results speak for themselves: 84% of members actively read our messages, with 69% engaging with multiple messages. It underscores the effectiveness of our personalized approach to health nudges.

Beyond the Nudges: The Satisfaction Feedback Loop

It's a virtuous cycle: when members feel good about their health, they feel good about their plan. This satisfaction isn't just emotional; it's deeply intertwined with tangible health outcomes. Healthier members mean fewer hospital visits, fewer emergencies, and a more streamlined healthcare process. This, in turn, drives retention and fosters an environment of trust and reliability. One plan executive (our client) stated, "It's the kind of feedback loop every health plan dreams of: better health leading to better satisfaction, leading to better retention."

Transforming Health Narratives, One Meal at a Time

Healthrageous doesn't just offer meals; we offer narratives of change. Every meal is a testament to our commitment to holistic health, and the results are evident: 92% of members reported eating healthier, and 88% felt better about their overall health. With every bite, members are reminded of the unwavering support they receive from their health plans, solidifying the bond of trust.

Our client couldn't have put it better: "The meals are more than just food; they're a statement. A statement that we're here, we care, and we're committed."

The Ultimate Goal: A Supported, Satisfied Member Base

With Healthrageous as a partner, Medicare Advantage Plans can offer more than just coverage—they can offer a lifeline. A lifeline to better health, improved quality of life, and peace of mind. Members no longer feel like just another number; they feel seen, heard, and valued.

"It's so important to the health plan's long-term revenue to make sure that their members are happy, so that when they get that survey, they think, my health plan takes care of me. My health plan is giving me benefits that are meaningful to me. And this benefit helps improve our CAHPS scores because members love to get this fresh, delicious, nutritional meal delivered right to their doorstep, and they love the engagement messages to tell them about healthy living, healthy lifestyle, and healthy eating choices."
- Steve Wrangham, Medicare Product Leader

In Conclusion: Healthrageous - The Partner Your Plan Needs

When Healthrageous teams up with Medicare Advantage Plans, the synergy is undeniable. Together, we're redefining what it means to care, to support, and to empower. As our client aptly summarized, "In a world where healthcare can often feel transactional, our partnership with Healthrageous brings back the 'care' in healthcare."

Download the Case Study

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