Healthrageous: We Live on a Budget - Yours

Just the other day, I was deep in conversation with one of our team members, noodling on the topic of health plan pricing preferences. Right in the thick of it, his new Epson printer decided to join in, humming and hawking away. When I ribbed him for what sounded like a rattly old dot-matrix machine, he stopped to tell me all about the dang thing. “It’s got refillable ink wells!” That sure is a customer-friendly departure from those exasperating cartridges. It was a spot-on reminder of putting the customer first – a principle we adhere to at Healthrageous. 

Yes, we serve seniors with meals; but, our customer is a health plan that “serves seniors.”  When you create something with the customer’s actual needs in mind, you are simply doing your job. So identifying and meeting (or in most cases, exceeding) our customer’s needs is precisely what we accomplish every day for our MA plan clients.

I’ve often ranted about the perversities that abound in this $4 trillion industry.  On the other hand, ease and simplicity are our meaningful differentiators. Take pricing, for instance. Some CFOs seek a predictable monthly allocation that they can insert into their annual proposed budget.  They don’t welcome surprise, over-budget expenses.  Budget mavens simply sleep better with predictable PMPM pricing. (Per Member, Per Month - but if you’re reading this, you know that already.) It leads to a more calculated, smooth path. 

Some departmental budgets within MA plans fail to achieve their proposed budget expense targets due to vendor-inflicted mishaps.  Take, for instance: 

• The MA plan workforce handling grievances:  These thorny issues can lead to excessive administrative workloads, legal costs, and loss of Star bonuses.  Healthrageous proudly carries a grievance rate under 1 percent.  
• Care managers who get stuck with excessive tickets and call backs when vendors fail: Our program does not require pre-authorization for meals.  Hence, care managers are not inundated with unnecessary and often frivolous inbound calls.
• Faulty demographic data: Often seniors will not share their cell phone number.  They want to thwart inbound marketing annoyances and fraudsters.  When sharing that number leads to 14 fully prepared, free microwavable meals each week, then those accurate numbers are turned over willingly.  We corrected more than 850 cell phone numbers in members' electronic health records for our first MA customer.

Not only does Healthrageous stay within its 12-month budget imposed by its MA plan customer, it also relieves MA plan employees of friction that results in rework and constant swimming in administrative minutiae.  We prevent issues before they have a chance to sprout. We preempt potential grievances head-on, all to make life simpler for your plan and your members.

Healthrageous also improves plan profitability.  Our program resides in the Medical Loss Ratio (MLR) portion of a plan’s budget.  That means we are not eroding shareholder value and profits.  And when our meals improve cardiac issues, Type 2 Diabetes, ER visits, and readmits, we are helping to tamp down on the MLR.

Financial predictability at an MA plan is highly desirable. We strive to bring stability to this front. Our pricing models are tailored to mitigate financial risks for your health plan. Predictable, flexible, and manageable – these aren’t just attractive adjectives; they’re the core of our customer-friendly approach. We’re here to turn financial planning from a guessing game into a strategic, well-oiled operation.

Data and analytics? They are more than just buzzwords for us. As healthcare professionals, we know more than a registered dietician knows about CAHPs and the MLR.  Our analytics team provides real-time insights, a clear window into the impact and effectiveness of our meal benefits. This isn’t about drowning you in numbers; it’s about offering clarity, giving you the tools to see the real-time impact of our partnership.  And our rich, data insights underscore the value we generate in risk adjustment by stimulating more annual wellness visits.

When it comes to support, think of us as your all-terrain vehicle, equipped to handle every twist and turn. From the smooth ride of onboarding to daily operations, we've got it all under control. Our process eases the load for your brokers, delights your members, and most importantly, doesn’t add an ounce of strain to your team. We’re all about making life simpler, smoother, and frankly, more predictable.

You know, that Epson printer – with its customer-first design – got something right. It’s a philosophy we live by at Healthrageous. In a world often bent on complicating things, we choose simplicity and less friction. We’re committed to making every aspect – from budgeting and pricing to operations and service – totally straightforward and hassle-free. Join us in this journey. Let’s make healthcare not just better, but easier, together.